BSBLDR502 Lead and manage effective workplace 代写

BSBLDR502 Lead and manage effective workplace  代写




 

STUDENT NAME:
STUDENT ID:
COURSE NAME:
TRAINER/ASSESSOR’S NAME:
UNIT CODE AND TITLE:

 
NOTE:
1.     This form must be stapled on top of the completed Student Assessment Booklet when submitting same.
2.     The Assessment Receipt Form must be stamped and signed.

DECLARATION:

1.     I am aware that penalties exist for plagiarism and cheating.
2.     I am aware of the requirements set by my trainer/assessor.
3.    

Student Signature ….……………………………………...

Date:……………………………

I have retained a copy of my assessment.
 

Assessment received by RGIT Staff   Name: ………………………………...……...……...……...   Signature: …………………………...……...……...……...

=================================TEAR HERE ==================================
 
Students must retain this as a Record of Submission
Assessment handed in on:                                                                                                                                                        
Unit code and title:

Assessment received by RGIT staff Name: …………………………………………………… Signature: ………………………… Signature: ………………………...……...……...……...

_________________________________________________________________________
 
 
Assessment Summary Report

Candidate Name
Assessor Name
Date
Unit of Competency
The candidate demonstrated the required skills and knowledge during the following assessment tasks.				Satisfactory	Not Satisfactory
Assessment Task 1 – Part A - Questions				o	o
Assessment Task 2-  Part B – Project B				o	o
Assessment Task 3- Part D - Observation				o	o
Overall Assessment				Competent	Not Yet Competent
Overall the candidate is assessed as				o	o
Feedback to the candidate on their performance and results.             Mandatory field
Candidate Signature:			Assessor Signature:

 
 
 
Final assessment
How to work through this final assessment
This final assessment is designed to assess your performance of competency for the unitBSBLDR502 Lead and manage effective workplace relationships, Release 1. Your assessor or workplace supervisor willhelp you fully understand assessment requirements for this unit.
The features of this final assessment are detailed in the following table.

Feature of the assessment resource	Explanation
Assessment information and scope	This section provides details of the unit of competency covered, setting out information about the aims of the unit, what areas are covered, how the assessment tasks must be completed and how the assessment is conducted.
Are you ready for assessment?	This section provides you with the opportunity to self-assess your performance, to ensure that you are ready to commence the assessment process.
Final assessment overview	This section provides an outline of the final assessment tasks to be covered, including options available.
Assessment plan	You can confirm exactly which tasks and options you will complete using the assessment plan. Your assessor will discuss the various options with you and may also customise the assessment tasks to suit specific requirements where needed.
Final assessment tasks	This section outlines the final assessment tasks in detail, including the relevant documentation you need to complete and submit along with your final assessment tasks.
Record of outcome	As you progress through the final assessment tasks, your assessor will use the record of outcome to confirm your performance and provide relevant advice and feedback.

   
Further information
Before you commence your final assessment tasks, you should review the information provided by your training organisation about assessment. You should not commence your final assessment tasks until you have read and understood this information.

 
Assessment information and scope

Who is the final assessment designed for?	The final assessment is designed for candidates to demonstrate their competency having completed formal learning experiences in this unit. Candidates may be in a real or simulated workplace environment. Candidates may be undertaking the unit in a range of learning situations, including private study, via a traineeship arrangement or via other workplace-supported means.
What are the aims of the final assessment tasks?	This unit describes the skills and knowledge required to lead and manage effective workplace relationships. It applies to individuals in leadership or management who have a prominent role in establishing and managing processes and procedures to support workplace relationships, taking into account the organisation’s values, goals and cultural diversity. At this level work will normally be carried out within complex and diverse methods and procedures, which require the exercise of considerable discretion and judgment, using a range of problem-solving and decision-making strategies. The key outcomes are: •          Manage ideas and information •          Establish systems to develop trust and confidence •          Manage the development and maintenance of networks and relationships •          Manage difficulties to achieve positive outcomes
Prerequisites and co-requisites	None
Legislative and licensing requirements	No licensing, legislative or certification requirements apply to this unit at the time of publication.

   

 
Are you ready for assessment?
You must ensure that you are ready to begin the final assessment. Complete the following self-assessment checklist to confirm that you hold the skills and knowledge required and feel ready to undertake a successful final assessment.

	Topic	Key outcomes
I am able to perform skills and demonstrate knowledge satisfactorily in the following tasks.	q  Topic 1 Manage ideas and information	q  1A Implement strategies to communicate information about work responsibilities
		q  1B Implement consultation processes to allow employee input into their work role
		q  1C Facilitate feedback to employees
		q  1D Ensure that issues raised are resolved or referred on
	q  Topic 2 Establish systems to develop trust and confidence	q  2A Ensure adherence to organisational cultural diversity and ethical values
		q  2B Act professionally to maintain the trust and confidence of others
		q  2C Adjust interpersonal communication styles to meet organisational and individual needs
	q  Topic 3 Manage the development and maintenance of networks and relationships	q  3A Use networks to build workplace relationships
		q  3B Conduct planning to develop and maintain effective workplace relationships
	q  Topic 4 Manage difficulties to achieve positive outcomes	q  4A Implement strategies for resolving difficulties in workplace relationships
		q  4B Manage conflict constructively
		q  4C Guide, counsel and support co-workers
		q  4D Implement an action plan to address identified difficulties

   
If you have covered and feel confident in all of these areas, you are ready to proceed to the final assessment.
Before you commence the assessment process, discuss with your assessor or workplace supervisor any areas you do not feel confident in or have not covered.
 
Final assessment overview
To demonstrate your competency using this final assessment you must successfully complete three assessment tasks.

Complete the following task	•          Part A – Questioning  (Learner) You will demonstrate a sound knowledge of the unit requirements in your responses.
Select and complete one of the following	•          Part B – Project: Leading and managing effective workplace relationships at BizOps Enterprises  (Learner) You will demonstrate your skills and knowledge by completing a scenario-based project.
Select and complete one of the following	•          Part D – Observation – (Trainer and Assessor) Your work performance will be documented while being observed by an assessor.

   

 
Assessment plan
Complete the following form with your assessor.

Training organisation name:
Learner name:
Phone number:
Email:
Assessor name:
Unit(s) of competency:	BSBLDR502 Lead and manage effective workplace relationships, Release 1
Assessment parts selected:	Part A – Questioning(Learner)
	Part B – Project: Leading and managing effective workplace relationships at BizOps Enterprises (Learner)
	Part D – Observation (Trainer and Assessor)
Ready for assessment declaration:	I confirm that the purpose and procedures of this assessment have been clearly explained to me. I have been consulted about any special needs I might have in relation to the assessment process. The criteria to be used for this assessment have been discussed with me, as have the consequences and possible outcomes of the assessment. I have accessed and understand general assessment information as provided by my training organisation. I have been given fair notice of the date, time, venue and other arrangements for this assessment. I have completed a self-assessment of my performance of the skills and knowledge for this unit and confirm that I am ready for assessment.
Learner signature:
Date:

   
 
Final assessment tasks
Part A – Questioning

Purpose	You will demonstrate a sound knowledge of the unit requirements in your responses.
Instructions to the candidate	All questions must be answered satisfactorily for Part A to be completed satisfactorily. There is no restriction on the length of the question responses, or time restriction in completing the assessment. You must complete all questions unassisted by the assessor or other personnel, but may refer to reference material as needed.
Resources required	The question responses section is the only resource required for this questioning assessment to be completed.
Assessment conditions	Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to: •          relevant legislation, regulations, standards and codes •          relevant workplace documentation and resources •          case studies, and where possible, real situations •          interaction with others. Assessors must satisfy NVR/AQTF assessor requirements.
Reasonable adjustment	If you do not wish to respond to the questions in written form, an interview may be used as an alternative approach if negotiated with your assessor.

   
Candidate to complete

Candidate name:
Date of assessment:
Assessment declaration:	I declare that no part of this assessment has been copied from another person’s work, except where clearly noted on documents or work submitted. I declare that no part of this assessment has been written for me by another person. I understand that plagiarism is a serious offence that may lead to disciplinary action by my training organisation.
Candidate signature:

   

 

Question 1:	Describe how you could source, analyse and share information with your team about work responsibilities.
Answer:
Marking:	q  Satisfactory	q  Unsatisfactory

   

Question 2:	List two consultation methods you could use to receive information and feedback from your team.
Answer:
Marking:	q  Satisfactory	q  Unsatisfactory

   

Question 3:	List two ways you could give feedback to your team about the outcomes of the consultation process.
Answer:
Marking:	q  Satisfactory	q  Unsatisfactory

   

Question 4:	Describe how you could ensure that issues raised are resolved promptly or referred to relevant personnel.
Answer:
Marking:	q  Satisfactory	q  Unsatisfactory

   

Question 5:	Describe how you could ensure that your organisation’s cultural diversity and ethical values are adhered to.
Answer:
Marking:	q  Satisfactory	q  Unsatisfactory

   

Question 6:	List two ways you could gain the trust and confidence of your work colleagues and external contacts through your professional conduct.
Answer:
Marking:	q  Satisfactory	q  Unsatisfactory

   

Question 7:	How could you adjust your own interpersonal communication style to meet your organisation's cultural diversity and ethical environment?
Answer:
Marking:	q  Satisfactory	q  Unsatisfactory

   

Question 8:	Describe how you could support your work colleagues in adjusting their own interpersonal communication styles.
Answer:
Marking:	q  Satisfactory	q  Unsatisfactory

   

Question 9:	List two ways you could use networks to build workplace relationships.
Answer:
Marking:	q  Satisfactory	q  Unsatisfactory

   

Question 10:	Describe how you could make the most of your networking opportunities to ensure that workplace relationships are developed and maintained.
Answer:
Marking:	q  Satisfactory	q  Unsatisfactory

   

Question 11:	Describe the process you follow to identify and resolve difficulties in workplace relationships, including an action plan.
Answer:
Marking:	q  Satisfactory	q  Unsatisfactory

   

Question 12:	Describe how you could manage workplace conflict constructively, in accordance with your organisation’s policies and procedures.
Answer:
Marking:	q  Satisfactory	q  Unsatisfactory

   
 

Question 13:	List two ways you could support work colleagues to manage difficulties in the workplace.
Answer:
Marking:	q  Satisfactory	q  Unsatisfactory

   
 

 
Assessor to complete

Feedback:	All questions must be satisfactorily answered by the candidate as per the marking guide in the Trainer’s and assessor’s guide. The questioning assessment has been confirmed:
	q  Satisfactory	q  Unsatisfactory
	Please include recommendations for future training / action in cases where the candidate has not satisfactorily achieved all criteria:
Declaration:	I declare that this questioning assessment has been conducted as per the training organisation’s assessment procedures and the instructions provided for this assessment task, and that I have provided appropriate feedback to the candidate.
Assessor name:
Assessor signature:
Date marked:

   

 
Part B – Project: Leading and managing effective workplace relationships at BizOps Enterprises

Purpose	You will demonstrate your skills and knowledge by completing a scenario-based project.
Task overview and context	You receive an email from Sarah Voss, Customer Service Manager. Subject: Customer service assistant complaint Hello, Gina Harris, Human ResourcesManager, has advised me that one of our customer service assistants has made a complaint to the human resources department. Trevor claimsto be experiencing age discrimination from his work colleagues. Trevor says that for two years he has been subjected to offensive comments regarding his age. He claims, for example, that he was called ‘old’ and ‘expired’ and was subjected to a betting game about his possible age of retirement. Trevor also claims that the persistent comments have caused him much distress and isolation within his team. As Trevor is one of your team members, directly reporting to you, I need you to follow-up and produce a response that clearly identifies the key issue; recommends ways to resolve any conflict; and promotes the organisation’s cultural diversity and ethical environment within your team. Trevor’s employee profile is provided below. Pleaseaccess the relevant BizOps policies and conflict resolution procedures to assist you in dealing with this issue. Regards, Sarah Voss Customer Service Manager   Employee profile: Trevor Trevor is employed as a customer service assistant at BizOps. He is 66 years old and is unsure as to what age he will retire. He has worked at BizOps for more than 10 years and participates in mandatory workplace training every 12 months. Trevor’s role is to receive and respond to incoming telephone calls and emails from BizOps customers.   Read the ‘Instructions to the candidate’ section that follows. This explains everything the company needs you to do.
Instructions to the candidate	Access and read the following BizOps policies and procedures: •          Equal opportunities policy •          Conflict resolution procedures See the ‘Resources required’ section for how to access these documents. Respond to each of the following tasks. Tasks 1 to 4 should be submitted in a single word-processed document. 1.     Summarise in dot-points the key issues relating to the situation and describe how they relate to/impact on Trevor’s work responsibilities. 2.     Plan and list the steps you will take to manage Trevor’s complaint promptly and describe how these comply with the BizOps policies and procedures. 3.     Describe how you would ensure that consultation processes would provide opportunities for Trevor (and any other relevant BizOps staff) to contribute to the issue an appropriate manner. 4.     Describe how you will provide feedback to Trevor and other staff on the outcomes of the consultation process. 5.     Develop an issue management process to ensure that the issues that have been raised would be resolved promptly and/or referred to relevant personnel. Compile the information into a word-processed document using the following as a guide: •          Symptoms – early warning signs of the issue •          Facts – identify the problem by gathering the facts, determining who is involved, talking to relevant people and establishing causes •          Analysis – evaluate the extent of the issue, determine the potential implications, consider the interests of all those affected and ensure adherence to the BizOps anti-discrimination equal opportunity policy, conflict resolution procedures and legislative requirements •          Options for resolution – define and evaluate options for resolution in consultation with relevant personnel and determine the best course of action •          Action plan – develop a plan of action, implementing the solutions within BizOps’s organisational processes, and follow-up to ensure implementation •          Monitor outcomes – describe the process to monitor outcomes of the action plan, including ongoing support, counselling or guidance to assist co-workers in resolving their work difficulties 6.     Prepare a report that describes how you display professional leadership behaviour through your own conduct. Include: •          ways you could or do gain and maintain the trust and confidence of colleagues and external contacts •          methods you use or could use to adjust your own interpersonal communication style to meet the BizOps organisation's cultural diversity and ethical environment •          techniques you use or could use to guide and support team members in their own personal adjustment process. The final documents you submit for assessment will be assessed using the project criteria provided. All project criteriaoutlined must be covered satisfactorily for Part B to be completed satisfactorily. You must complete the project unassisted by the assessor or other personnel, but may refer to reference material as needed.
Resources required	The following materials are required for this project to be completed: •          BizOps Enterprises policies and procedures (these documents can be accessed by the following web links): ­    equal-opportunities-policy.pdf http://chilp.it/a1441ac ­    conflict-resolution-procedures.pdf http://chilp.it/581b23b •          Internet access •          Computer/office equipment
Assessment conditions	Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to: •          relevant legislation, regulations, standards and codes •          relevant workplace documentation and resources •          case studies, and where possible, real situations •          interaction with others. Assessors must satisfy NVR/AQTF assessor requirements.
Reasonable adjustment	If you are unable to undertake the project assessment as designed, a further scenario/project may be used as an alternative approach if negotiated with your assessor.

   
Candidate to complete

Candidate name:
Project submitted:	I have produced and provided the following: q  A document containing: •          a summary of the key information •          a plan and list of steps •          a description of consultation processes •          a description of how feedback will be facilitated q  An issue management process         q  Professional leadership report
Assessment declaration:	I declare that no part of this project assessment has been completed from another person’s work, except where clearly noted on documents or work submitted. I declare that no part of this project assessment has been produced for me by another person. I understand that plagiarism is a serious offence that may lead to disciplinary action by my training organisation.
Candidate signature:
Date:

   BSBLDR502 Lead and manage effective workplace  代写

 
Assessor to complete

The project meets the following requirements:				Satisfactory	Unsatisfactory
P1	Implemented strategies to communicate information about work responsibilities
P2	Implemented consultation processes to allow employee input into their work role
P3	Facilitated feedback to employees
P4	Ensured that issues raised are resolved or referred on
P5	Ensured adherence to organisational cultural diversity and ethical values, and relevant legislation
P6	Acted professionally to maintain the trust and confidence of others
P7	Adjusted own interpersonal communication styles to meet the organisation’s cultural diversity and ethical environment
P8	Guided and supported the work team in their personal adjustment process
P9	Implemented strategies for resolving difficulties in workplace relationships
P10	Managed conflict constructively
P11	Guided, counselled and supported co-workers
P12	Implemented an action plan to address identified difficulties
Feedback:		All project criteria must be satisfactorily demonstrated by the candidate. The project assessment has been confirmed:
		q  Satisfactory	q  Unsatisfactory
		Please include recommendations for future training in cases where the candidate has not satisfactorily achieved all criteria:
Declaration:		I declare that this project assessment has been conducted as per the training organisation’s assessment procedures and the instructions provided for this assessment task, and that I have provided appropriate feedback to the candidate.
Assessor name:
Assessor signature:
Date marked:

   

 
Part C – Project: Leading and managing effective workplace relationships at work
 

 
Candidate to complete

Candidate name:
Projects submitted:	I have produced and provided the following: q  A document containing: •          a summary of the key information •          a plan and list of steps •          a description of consultation processes •          a description of how feedback will be facilitated q  An issue management process         q  A professional leadership report
Assessment declaration:	I declare that no part of this project assessment has been completed from another person’s work, except where clearly noted on documents or work submitted. I declare that no part of this assessment has been produced for me by another person. I understand that plagiarism is a serious offence that may lead to disciplinary action by my training organisation.
Candidate signature:
Date:

   
BSBLDR502 Lead and manage effective workplace  代写
 
Part D – Observation

Purpose	The candidate’s work performance will be documented while being observed by an assessor. This may be in a workplace or work placement.
Instructions to the assessor	The following observation checklist is used to judge and record observations of the candidate. Record your observations of the candidate’s performance directly onto the checklist. You may record your observations during and/or after the observation. The observation checklist has a series of items related to the unit of competency that form the evidence criteria. Instructions on how to make an overall judgment of the satisfactory performance of the candidate are provided within the checklist. The checklist allows you to record that you have had the opportunity to observe the candidate applying these skills and knowledge. All items on the checklist must be observed in order to record a satisfactory performance. You need to meet the following conditions: •          The necessary materials and resources must be provided to the candidate, and any concerns or questions the candidate has must be clarified or answered before the observation commences. •          The period of observation should be over a work period sufficient to observe all the skills outlined in the checklist provided and to ensure that the candidate’s performance is captured in full. This must be negotiated and agreed to by workplace colleagues to minimise interruptions to the everyday activities and functions of the workplace environment, as well as to the observation being undertaken. •          The candidate must complete the observation task unassisted by the observer or other personnel.
Resources required	The following materials are required for this observation to be undertaken: •          A workplace, work placement or simulation scenario •          A person or colleague with whom to interact
Assessment conditions	Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to: •          relevant legislation, regulations, standards and codes •          relevant workplace documentation and resources •          case studies, and where possible, real situations •          interaction with others. Assessors must satisfy NVR/AQTF assessor requirements.
Reasonable adjustment	If the candidate is unable to undertake the observation with an assessor, the candidate may consider undertaking Part E – Third-party report as an alternative approach.

   

 
Assessor to complete

Candidate name:
Date:
Observation task undertaken:		The candidate should demonstrate skills in leading and managing effective workplace relationships, managing ideas and information, establishing systems to develop trust and confidence, managing the development and maintenance of networks and relationships, and managing difficulties to achieve positive outcomes.
Assessment context:		Outline the specific details of the environment and context for this candidate. This may include specific location, equipment selected/used, specific product/service demonstrated or specific customer/client characteristics.
During the observation, the candidate was observed consistently performing the following tasks:				Satisfactory	Unsatisfactory
O1	Implementing strategies to communicate information about work responsibilities
O2	Implementing consultation processes to allow employee input into their work role
O3	Facilitating feedback to employees
O4	Ensuring that issues raised are resolved or referred on
O5	Ensuring adherence to organisational cultural diversity and ethical values
O6	Demonstrating professional conduct to maintain the trust and confidence of others
O7	Adjusting interpersonal communication styles to meet organisational and individual needs, and support others in their own adjustment process
O8	Using networks to build workplace relationships
O9	Conducting planning to develop and maintain effective workplace relationships
O10	Implementing strategies for resolving difficulties in workplace relationships
O11	Managing conflict constructively
O12	Guiding, counselling and supporting co-workers
O13	Implementing an action plan to address identified difficulties
Duration of observation:
Feedback:		All observation criteria must be satisfactorily demonstrated by the candidate. The observation assessment has been confirmed:
		q  Satisfactory	q  Unsatisfactory
		Please include recommendations for future training in cases where the candidate has not satisfactorily achieved all criteria:
Declaration:		I declare that this observation assessment has been conducted as per the training organisation’s assessment procedures and the instructions provided for this assessment task, and that I have provided appropriate feedback to the candidate.
Assessor name:
Assessor signature:

   
 BSBLDR502 Lead and manage effective workplace  代写